Shipping policy

Shipping policy

Last updated: 15 November 2026

Thank you for shopping with Sam Dracott Farrier. Here’s how we ship your order, what it costs, and what to expect once you’ve bought.

Order processing

Every Emergency Shoe Removal Kit is packed by hand and dispatched within 2 working days of your order. As soon as it’s on its way, we’ll email you a confirmation with your tracking number.

Where we ship

We currently ship to the United Kingdom, United States, Canada and Saudi Arabia.

UK delivery

UK orders are sent with Parcelforce on a tracked service for £7.99 and usually arrive 2 to 3 working days after dispatch.

International delivery

International postage is calculated at checkout based on your destination. You’ll see the cost and an estimated delivery time before you pay. Delivery times are estimates rather than guarantees, and can be affected by carrier delays, customs checks or other things outside our control.

Customs, duties and taxes (orders outside the UK)

Orders shipped outside the UK may have to pay import duties, taxes (such as VAT, GST or sales tax) and customs or carrier handling fees when they arrive. The customer is responsible for these charges. They aren’t included in the price of the kit or the postage, and we can’t control or predict them because they’re set by your country’s customs office and the carrier. You may be asked to pay them before your parcel is released.

If your checkout shows that duties and taxes have been prepaid, you won’t be asked to pay anything further on delivery.

Customs checks can sometimes add time to delivery. If you’re not sure what to expect, it’s worth checking with your local customs office before you order.

If a parcel is refused or not collected because import charges weren’t paid, the cost of returning it to us will be taken off your refund.

Order tracking

Your tracking number lets you follow your parcel all the way to your door. Tracking can take a little while to update after you receive it, so don’t worry if it doesn’t show straight away.

Address accuracy

Please double check your delivery address at checkout. If you spot a mistake, email us as soon as possible and we’ll do our best to fix it before your order ships.

Lost, damaged or delayed parcels

If your parcel is lost, arrives damaged or is running late, email us with your order number (and a photo if anything is damaged) and we’ll sort it out with Parcelforce for you.

Changes and cancellations

Need to change or cancel your order? Get in touch as soon as possible. We can usually make changes before your order ships, but once it’s in transit we’re unable to change it. Refunds for cancelled orders go back to your original payment method.

Returns

For returns, refunds and faulty items, see our Refund policy.

Questions?

Email us at info@samdracottfarrier.com and we’ll be happy to help.